Returns & Exchanges
At Collins, we want you to be completely satisfied with your purchase, which is why we offer a seamless 30-day return policy for all unworn apparel and accessories. Simply ensure items are in their original condition with tags attached to qualify for a full refund or exchange.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Carefully place the items in their original packaging, ensuring all designer tags and hygiene seals are intact.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and securely affix it to the outside of your return parcel.
Drop Off and Track
Hand over your package at any authorized carrier location and keep your tracking receipt until your refund is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing